Amaka Obiefuna

As part of its drive to offer its policyholders exceptional services, Sanlam Nigeria hits the Nigerian market by launching a funeral product named ‘Family Love Plan’ that helps policyholders honour and celebrate their loved ones who are no more, without worrying about the financial burden of funeral expenses.

As the corporate world marked ‘Customers Service Week’, Sanlam equally launched a USSD code (*1056#), named ‘code of confidence’ that allows customers access speedy resolution of motor insurance claims in cases of road emergencies.

Speaking at the launch, the MD/CEO of Sanlam Life Insurance, Mr. Tunde Mimiko, affirmed that the Family Love Plan helps one to give a memorable farewell to one’s departed loved ones with love and dignity. “At Sanlam Nigeria, we understand the love and care you have for family. This is why we created the Family Love Plan as our company’s gift to Nigeria at Independence.

“With Family Love, you don’t have to break the bank or compromise on your class, to give your beloved parents, that your favourite uncle or even in-laws, a deserving farewell when the eventuality happens” he stressed.

Speaking on the code, the MD/CEO of Sanlam General Insurance, Bode Opadokun, who expressed optimism, assured that the Code of Confidence is a unique product in Nigeria that enables Sanlam customers to report and settle third party motor insurance claims using a simple USSD code, *1056#. The first-of-its-kind in Nigeria, which has since gained traction and popularity in the market.

Opadokun emphasised the brand’s relentless commitment to stakeholder-friendly ideas and innovations, saying, “We are particularly proud to highlight our USSD Code of Confidence, which revolutionises the way our customers report and settle 3rd party motor insurance claims. With this innovation, our customers can rest assured that they are just a dial away from getting their motor insurance settled on the spot.”

He added that industry watchers have agreed that the launch of both products reflect Sanlam’s continuous innovative strategy and commitment to customer satisfaction.

“To buy the Family Love Plan, anyone can visit the company’s website www.sanlam.com.ng, select preferred package, and follow the prompts. To use *1056#, customers can simply dial the code on their mobile phones and follow the instructions on the screen. The code works on MTN and Airtel networks on any mobile device. Once the claim is initiated, a Sanlam representative will contact the customer within 24 hours to verify the details and process the payment” he assured.