Fidelia Okafor

Managing Director, Federal Airports Authority of Nigeria (FAAN),Engr. Saleh Dunoma has stated that in a bid to conform to global trends and international best practices management will continue to improve on service delivery and ensure ultimate satisfaction of customers by providing excellent services.

This, he said, prompted the acquisition and commissioning of a Closed User Group Telephony System for Customer Service/Servicom Department.

According to an online statement signed by Acting General Manager, Corporate Affairs, Mrs Henrietta Yakubu, FAAN, the User Group Telephony System will afford consumers of FAAN services the opportunity to make calls to appropriate quarters, either to make enquires or lodge complaints when necessary.

Saleh, who was represented at the event by the Director of Finance and Accounts, Mrs Adenike Aboderin, however explained that, the overriding factor of this facility was purely to enhance excellence and quality service delivery.

The deployment of this system will not allow 24hours of unlimited phone calls amongst its users but that it will also enable FAAN achieve 100 per cent customer satisfaction with minimum cost, while it increases customers’ trust and loyalty to the organisation.

Users, the statement explained can make and receive calls without any interruption of airtime running out within the group and it also has specialised serial numbers for easy identification by its users.

The General Manager, Servicom, Mrs Ebele Okoye in her remarks, stated that the Closed User Group Telephony System was selected among many options even as she confirmed that some phones have been purchased and would be distributed to various airports across the nation.

She noted that the customer care telephone numbers are presently available at the authority’s website: www.faan.gov.ng and social media channels.

Earlier, the Director, Ministerial Servicom Committee, Mr. Suola Johnson, described the innovation as a noble one and commended the authority for being focused.

Others, who attended the event include: the Regional Manager Lagos, Globacom, Mr. Bola Onifade, Team Leader, Globacom, Mr. Wale Adiatin, General Manager Servicom, Nigerian Airspace Management Agency(NAMA), Mrs. Meila, General Manager Servicom, NCAA, Mr. Adekola and some management staff of the authority.