In the course of the interaction, the DG, said three enlightening papers addressing essential aspects of the Agency’s pension system’s service delivery would be presented.

The first paper, “Enhancing Customer Service in the Pension Industry: PenCom’s New Strategic Plan,” will highlight the Commission’s latest initiatives to elevate customer service.

The creation of the Consumer Protection Department (CPD), she further explained underscores PenCom’s determination to prioritise service delivery and provide our Retirement Savings Account holders with the care and attention they rightfully deserve.

The second paper, “Strengthening Regulatory Oversight for Improved Service Delivery in the Pension Industry,” will explore how regulatory measures can effectively bolster the quality of services provided in the pension sector. Regulatory oversight is pivotal in maintaining transparency, fairness, and efficiency, which are the cornerstones of our pension system.

The third paper, “Improving Accessibility and Service Delivery in RSA Mortgage Financing,” will be presented by the Chief Executive Officer (CEO) of the Pension Fund Operators Association of Nigeria (PenOp).

The presentation according to her will delve into the crucial area of mortgage financing, addressing ways to enhance accessibility and service delivery for our eligible Retirement Savings Account holders.